August 2015

Cross Campus Experience Design

Dougie worked directly with Cross Campus‘ CEO to refine both the member and team experience, with a special focus given to the launch of our second location in Old Pasadena. As interim Senior Community Manager he was part of the core launch team as well as assembling and managing the location team which included interviewing and hiring another community manager, a receptionist, two baristas and sourcing and overseeing a crew of handymen and contractors. As part of the launch strategy he produced a handful or 100+ person Mindshare LA events to help promote both Santa Monica and Pasadena locations to potential new members.

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